Privacy Policy

Information We Collect

Effective Date: June 1, 2026

Surfside Pools, LLC (“we,” “our,” or “us”) respects your privacy. This policy explains what information we collect when you visit our website or contact us about pool service, how we use that information, and the choices you have.

When you fill out a contact or quote request form on our website, we may collect:

  • Your name
  • Email address
  • Phone number
  • Property address or service location
  • Photos of your pool or equipment that you choose to upload
  • Any details you share about your pool, equipment, or service needs

If you call, text, or email us directly, we collect whatever information you choose to share with us.

We may also collect basic technical information automatically when you visit the website, such as your IP address, browser type, device type, and the pages you view. This is standard website analytics data.

How We Use Your Information

We use the information you provide to:

  • Respond to quote requests and other inquiries
  • Schedule and provide pool cleaning, repair, and maintenance services
  • Communicate with you about your service, including scheduling, updates, and invoices
  • Keep records of work performed at your property
  • Improve how our website works

We do not use your information for unrelated marketing campaigns, and we do not sell your information to anyone.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only in these limited situations:

  • With service providers that help us operate the business, such as our route management software, payment processing, or website hosting, and only as needed for them to do their job
  • When required by law, court order, or to protect our legal rights
  • If you ask us to refer you to a partner pool builder or another vendor

Data Security

We take reasonable steps to protect the information you share with us, including limiting access to client information within our team. No method of transmission over the internet is fully secure, but we work to keep your information safe.

Cookies and Website Analytics

Our website may use cookies and similar tools to understand how visitors use the site. You can disable cookies through your browser settings. The site will still work, though some features may not function the same way.

Your Choices

You can:

  • Ask us what information we have about you
  • Ask us to update or correct your information
  • Ask us to delete your information, subject to any records we are legally required to keep
  • Opt out of non-essential communications at any time

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us and we will remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the most recent version. We encourage you to review it periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can reach us at:

Surfside Pools, LLC
(469) 788-7801
service@surfsidepoolsllc.com